Self Assessment Toolkit Can Help States Improve Medicaid and CHIP

By: Tricia Brooks
There is little debate that simplifying and streamlining the application and renewal process makes it easier for both eligibility workers and families applying for coverage. But there's nothing simple or streamlined about re-engineering the business processes and systems that are used to administer Medicaid and CHIP, so it's easier to tread water than dive in. Despite the challenges, there are lots of big and little opportunities for states to make improvements. Sometimes it's hard to know where to start. Now there's a life vest to keep states from drowning as they swim the distance. 
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